Shipping policy

CURTIS STEPHANIE ANGELICA
Thank you for shopping with CURTIS STEPHANIE ANGELICA. We focus on the sales of daily luggage, travel bags, handbags and assorted bag accessories. We always adhere to standardized order processing and strict quality control standards, aiming to deliver every luggage product with accurate order verification, intact packaging condition and reliable logistics efficiency within a reasonable delivery cycle for all customers.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Each luggage product will undergo a comprehensive manual inspection before shipment, covering fabric quality, stitching details, hardware accessories, zipper flexibility and overall structural integrity. Only qualified products will be packaged and arranged for delivery to ensure product intactness.
During holiday seasons, large promotional events and order peak periods, a sharp increase in order volume may lead to extended processing time. We will actively send email notifications to all customers once significant delivery delays occur, ensuring timely updates on order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for your order will be automatically calculated according to the package weight, size and shipping destination, and the exact cost will be clearly displayed on the checkout page before payment completion.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery times are estimated values rather than guaranteed delivery deadlines. Actual delivery progress may be affected by multiple uncontrollable factors, including third-party carrier delays, customs clearance progress, extreme weather conditions, regional logistical restrictions and national public holidays.

3. Shipment Confirmation and Order Tracking

After your luggage order is fully inspected, packaged and officially dispatched from our warehouse, you will receive an automatic shipment confirmation email which contains exclusive parcel tracking codes and official carrier information.
Tracking details typically become available within 24-48 hours after shipment. This short update delay is caused by routine data synchronization of logistics system platforms, and real-time transit information will be fully displayed once the synchronization process is completed.

4. Incorrect Address Disclaimer

Customers are required to carefully check and confirm the accuracy and completeness of their shipping address, postal code and recipient contact information during checkout to avoid delivery errors or parcel returns.
CURTIS STEPHANIE ANGELICA shall not bear any liability for misdelivered, undeliverable or returned parcels caused by incorrect or incomplete address information provided by customers. If a package is returned to our warehouse due to address errors, additional reshipping fees will be charged for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed lost or untraceable during transit, please contact our customer service team with your valid order number within 7 days of the expected delivery date. We will launch an official carrier investigation to solve the parcel loss problem as soon as possible.
Damaged Items:
If your luggage products arrive with broken parts, deformed structures, scratched surfaces or damaged packaging upon delivery, please get in touch with our support team within 48 hours after receiving the goods. You need to provide clear original photos of damaged items and complete outer packaging for verification. Our team will conduct a detailed review of your case and provide a targeted solution promptly.

6. Luggage Care and Usage Notice

All luggage and bag products are suitable for daily use, travel storage and outdoor scenarios. Customers should use, clean and maintain all products in strict accordance with the professional care instructions attached to each item. Proper daily maintenance can effectively extend the service life of luggage products.
CURTIS STEPHANIE ANGELICA is not responsible for product damage, deformation, accessory loss or functional failures resulting from improper cleaning, overloading, rough handling, unauthorized modification or incorrect personal usage of luggage items.

7. International Shipping and Customs Notice

For all international cross-border shipments, local customs authorities of the destination country may impose import duties, clearance taxes and other import-related administrative fees in accordance with local trade regulations. All additional customs charges are borne solely by the customer and are not included in the product price or standard shipping fees.

8. Contact Information

If you have any questions, suggestions or after-sales inquiries regarding this Shipping Policy, order processing and logistics services, please feel free to contact us:
Company Name: CURTIS STEPHANIE ANGELICA
Phone number: +1 314-480-9788
Email: contact@splendidnew.shop
Physical address: 7184 Springchase Way, Austell, GA 30168, United States